1. Introduction and Scope

Thank you for choosing United Tax Pros. These Terms and Conditions (“Terms”) govern your access to and use of websites, online applications, forms, client portals, customer-relationship-management systems, mobile or electronic interfaces, communications systems, educational platforms, and related products and services made available under the United Tax Pros brand (collectively, the “Platform”).

You are entering into an agreement with Uptown Tax Services LLC, doing business as United Tax Pros (“United Tax Pros,” “we,” “us,” or “our”), and, as applicable, the independently owned participating affiliate, licensed location, service provider, or tax professional providing the service. The identity of the specific service provider may be stated in an engagement letter, invoice, application, disclosure, or other service document.

If you use the Platform or accept these Terms for a company, client, dependent, or other person, you represent that you have authority to act for that person or entity. In that circumstance, “you” includes the person or entity on whose behalf you act.

2. Acceptance of Terms

By accessing the Platform, submitting an application or form, creating an account, uploading information, electronically signing a document, purchasing or using a service, or otherwise indicating acceptance, you agree to these Terms, our Privacy Statement, any applicable engagement letter, fee agreement, lender disclosure, consent form, and any additional terms presented for a particular product or service (collectively, “Additional Terms”).

• You are at least 18 years old and legally capable of entering into a binding agreement.
• You are not prohibited by applicable law from using the Platform or receiving the requested services.
• The information you provide is accurate, current, complete, and submitted with proper authority.

If Additional Terms conflict with these Terms, the Additional Terms control only for the particular product, service, transaction, or disclosure to which they apply.

3. Services

Services may include, as available:

• Individual and business tax preparation, review, amendment, filing, and related assistance.
• Refund transfers, refund advances, disbursement products, and other optional bank products.
• Accounting, bookkeeping, payroll, consulting, audit assistance, business registration, and related business services.
• Remote or virtual tax preparation, secure document exchange, appointment scheduling, status updates, and electronic signatures.
• Training, courses, continuing education, digital products, and educational services offered through United Tax Pros University or another United Tax Pros education brand.

Services are subject to availability, eligibility, applicable law, professional judgment, third-party requirements, and separate engagement terms. We may add, change, suspend, or discontinue a service, but changes will not eliminate payment obligations already incurred or rights that cannot lawfully be waived.

4. Platform and Third-Party Technology Providers

United Tax Pros may operate the Platform through technology owned or hosted by third-party service providers, including customer-relationship-management, cloud-hosting, electronic-signature, communications, payment-processing, identity-verification, document-storage, tax-software, accounting, payroll, and scheduling providers. This may include the Next Level CRM platform or a successor platform.

These providers may collect, transmit, host, maintain, process, or support access to information on our behalf and under contractual, legal, or professional obligations. Use of a provider does not authorize the provider to use tax return information for its own unrelated purposes. Some provider features may also be subject to separate terms or privacy notices.

The Platform may include automated workflows, artificial-intelligence-assisted communications, appointment scheduling, document classification, reminders, status updates, or administrative support. Automated tools do not replace your responsibility to review information, nor do they replace the professional judgment required for tax, accounting, payroll, or legal matters.

5. Personal Information, Tax Return Information, and Privacy

We may collect information directly from you, from a person authorized to act for you, from documents you upload, from communications with you, from public or permitted sources, and from service providers supporting a transaction. Information may include contact, identity, demographic, financial, employment, business, dependent, tax, payroll, banking, payment, device, usage, and document information.

We may use and maintain personal information as described in our Privacy Statement and applicable notices. Uses may include responding to an inquiry or application; determining service eligibility; preparing, reviewing, or filing tax returns; providing accounting, payroll, education, or business services; verifying identity; preventing fraud; scheduling appointments; processing payments; maintaining records; supporting the Platform; complying with legal and professional obligations; and communicating about requested or related services.

Tax return information is subject to special federal protections. Nothing in these Terms is intended to replace a consent required under Internal Revenue Code Section 7216 or other applicable law. When separate affirmative consent is legally required to use or disclose tax return information, we will request that consent separately. Declining an optional consent will not prevent tax return preparation where the declined use or disclosure is not necessary to provide the requested service.

You should provide another person’s information only if you have authority or permission to do so. You represent that you have complied with applicable notice and consent requirements when submitting information concerning employees, contractors, dependents, owners, clients, or other third parties.

6. Applications, Leads, and Prospective Clients

When you complete an application, lead form, eligibility questionnaire, appointment request, or service inquiry, we may store the information in the Platform even if you do not ultimately purchase a service or become a client. We may use it to respond to the request, communicate about the application, maintain records, prevent fraud, improve operations, and comply with law.

Submission of an application does not guarantee acceptance, eligibility, credit approval, a tax refund, a refund advance, a particular refund amount, or completion by a particular date. We may request additional documents, verify information, or decline a matter where permitted by law.

7. Data Retention and Security

We may retain information for as long as reasonably necessary to provide services, maintain tax and business records, satisfy legal, regulatory, professional, contractual, fraud-prevention, dispute-resolution, backup, and operational requirements, and enforce agreements. Different categories of information may be retained for different periods.

We use administrative, technical, and physical safeguards designed to protect information. Safeguards may include access controls, secure portals, encryption where supported, authentication measures, employee training, vendor management, backups, and monitoring. No system, transmission method, or storage environment can be guaranteed completely secure, uninterrupted, or error-free.

You are responsible for protecting passwords, access codes, devices, email accounts, and other credentials. Notify us promptly if you suspect unauthorized access, identity theft, loss of credentials, or a security incident involving information submitted through the Platform.

8. Accuracy, Documents, and Your Responsibilities

• Provide accurate, consistent, current, and complete information and documents.
• Do not submit false, fraudulent, stolen, altered, obscene, unlawful, or unauthorized information.
• Maintain records supporting income, deductions, credits, dependents, expenses, payroll, ownership, and other reported items.
• Review all returns, reports, forms, payroll records, filings, calculations, and documents before approving or signing them.
• Promptly tell us about errors, changed facts, notices, missing documents, or unauthorized activity.
• Meet filing, payment, deposit, withholding, estimated-tax, payroll, and record-retention obligations.

We generally rely on information you provide and do not independently audit or verify every representation. We may request substantiation, refuse a position we believe lacks adequate support, decline to file or continue services, correct information, or report matters when required by law.

9. License to Store and Process Submitted Content

You retain ownership of content and intellectual-property rights you lawfully possess. You grant United Tax Pros and its contracted service providers a non-exclusive, worldwide, royalty-free license to host, copy, transmit, format, display, reproduce, store, back up, and process submitted content only as reasonably necessary to provide, secure, improve, administer, document, or comply with legal obligations concerning the Platform and services.

This license does not authorize unrestricted sale or unrelated commercial exploitation of protected tax return information. Use and disclosure remain subject to applicable law, required consents, our Privacy Statement, and applicable service agreements.

10. Accounts and Client Portals

Certain services may require an account. You are responsible for account activity, maintaining accurate account information, restricting access to authorized persons, signing out when appropriate, and promptly reporting suspected compromise. We may suspend or terminate access to protect users, the Platform, or information; address violations; comply with law; or investigate suspected fraud.

The Platform may permit uploads, downloads, messaging, tax organizers, status tracking, appointment scheduling, payment, and electronic signatures. Do not use ordinary email or text to send Social Security numbers, banking credentials, or complete sensitive documents when a secure upload method is available.

11. Electronic Records and Signatures

You consent to conduct transactions electronically and to receive agreements, disclosures, notices, tax documents, invoices, receipts, authorizations, and other records in electronic form. Your electronic signature, click-through acceptance, typed name, authentication event, or other electronic action intended as a signature has the same legal effect as a handwritten signature to the extent permitted by law.

You may request a paper copy of an electronic record, subject to reasonable copying or delivery charges disclosed in advance. You may withdraw consent to electronic delivery by contacting us, but withdrawal will not affect prior transactions and may prevent continued electronic use of some services.

To receive electronic records, you need internet access, a current browser, a valid email address or mobile number, and software capable of viewing and saving commonly used document formats such as PDF. You must keep contact information current.

12. Communications, Calls, and Text Messages

We may communicate with you by mail, email, telephone, text message, portal message, automated reminder, prerecorded or artificial voice where lawful, and other electronic means concerning your application, appointments, requested services, account, documents, deadlines, payments, refund status, security, and service-related matters.

Where required, marketing or promotional communications will be based on separate consent. Consent to marketing is not a condition of purchasing tax preparation or another service. Message frequency varies; carrier message and data rates may apply. You may reply STOP to text messages to request cancellation of texts from that sender, use another reasonable opt-out method stated in the message, or contact us. You may reply HELP for assistance where supported.

You represent that you are the subscriber or customary user of any number you provide and will notify us if the number changes or is reassigned. We may send a one-time confirmation of an opt-out request where permitted.

13. Fees, Payments, Refund Transfers, and Chargebacks

You agree to pay fees disclosed for the selected services. Fees may vary by return complexity, schedules, forms, data entry, bookkeeping volume, payroll size, service level, location, urgency, amendment, audit assistance, consulting time, or optional products.

If a third-party processor handles payment, its terms may apply. If you select a refund transfer or authorize fees to be paid from a tax refund, you remain responsible for all fees if the refund is delayed, reduced, offset, intercepted, rejected, or insufficient. Unless a written agreement states otherwise, amounts owed are due no later than 30 days after e-filing or completion of the service.

Before disputing a charge, contact us and provide a reasonable opportunity to review the matter. Fraudulent or abusive chargebacks may result in suspension of services, collection activity, recovery of allowable costs, or other remedies. This provision does not waive rights that cannot lawfully be waived.

14. Tax Preparation and Electronic Filing

• You must review and approve each tax return before filing.
• We will not knowingly file a return without required signatures, authorizations, and payment arrangements.
• You are responsible for confirming acceptance by the applicable federal, state, or local revenue authority.
• E-filing availability depends on agency rules, system availability, forms, deadlines, and jurisdiction.
• If electronic filing is unavailable or rejected, you may need to take alternative action, including paper filing.

Our e-filing responsibility is limited to commercially reasonable efforts to transmit an approved return when required information, signatures, authorizations, and fees have been provided. Revenue authorities control acceptance, processing, offsets, examinations, correspondence, and refunds.

15. No Guarantee of Refund, Credit, Timing, or Outcome

We do not guarantee that you will receive a refund, credit, deduction, refund advance, loan approval, financing, business registration, audit result, tax position, or any other particular outcome. Estimates may change based on verification, additional information, law, agency action, offsets, debts, identity-review procedures, fraud screening, or underwriting.

Processing times are controlled by government agencies, financial institutions, software providers, payment networks, and other third parties. United Tax Pros is not responsible for delays, holds, offsets, freezes, rejected deposits, mailing delays, identity verification, agency shutdowns, or system outages outside our reasonable control.

16. Refund Advance and Other Optional Bank Products

A Refund Advance is an optional tax-refund-related loan and is not the taxpayer’s actual tax refund. Where offered for the applicable tax season, eligible applicants may apply for a loan of up to $7,500. The actual amount, availability period, pricing, annual percentage rate, fees, repayment terms, states, software providers, participating locations, identity-verification requirements, eligibility criteria, and underwriting standards are established by the lender and may change.

Refund Advance loans are currently expected to be offered by Pathward, National Association, Member FDIC, at participating locations, unless a current written disclosure identifies a different lender. Approval is not guaranteed. The loan and applicable interest or charges, if any, are generally repaid from or in connection with the tax refund and will reduce the amount paid directly to the taxpayer.

You may file a tax return electronically without applying for a Refund Advance or other optional bank product. Fees for tax preparation and other optional products may apply. The lender’s current application, authorization, Truth in Lending disclosure, program disclosure, and other written terms control over any inconsistent summary in these Terms.

IMPORTANT IMPLEMENTATION REQUIREMENT: Before each tax season, United Tax Pros should replace or supplement this section with the lender’s then-current, approved consumer disclosure without altering lender-required wording. No employee, affiliate, licensed location, or marketing material may promise approval or a particular loan amount.

17. Accounting, Bookkeeping, Payroll, and Business Services

Accounting, bookkeeping, payroll, consulting, audit assistance, business registration, registered-agent, and related services may require a separate engagement letter. You remain responsible for management decisions, internal controls, payroll authorization, employee classification, time records, account reconciliation, tax deposits, filings, legal compliance, and reviewing reports.

Unless expressly agreed in writing, these services are not an audit, review, compilation, legal opinion, investment recommendation, or guarantee that fraud, errors, noncompliance, or internal-control weaknesses will be detected.

18. Educational Products and United Tax Pros University

Educational services may include courses, videos, workbooks, assessments, live instruction, digital downloads, continuing-education content, and student accounts. Enrollment does not guarantee employment, licensure, certification, income, business success, tax-preparer status, continuing-education credit, or eligibility for a scholarship or reimbursement program.

Course access is personal, limited, revocable, non-transferable, and subject to stated access periods. Unless expressly permitted, you may not copy, record, distribute, resell, publish, share credentials for, or create derivative commercial products from educational content.

Refund, attendance, completion, testing, conduct, accessibility, and credit policies stated at enrollment are Additional Terms. A course described as accredited, approved, or eligible for credit must be evaluated under the specific accreditor, agency, provider, jurisdiction, and program identified in the applicable written disclosure.

19. Prohibited Uses

• Violate law, regulation, court order, professional rule, or another person’s rights.
• Submit fraudulent, stolen, altered, misleading, infringing, obscene, harassing, harmful, or unauthorized content.
• Transmit malware, interfere with security, scrape data, probe systems, or gain unauthorized access.
• Impersonate another person or misrepresent affiliation, authority, identity, income, dependents, credits, deductions, ownership, payroll, or documents.
• Spam, send unlawful communications, misuse contact information, or use the Platform for unrelated solicitation.
• Reverse engineer, copy, resell, sublicense, or provide unauthorized access to the Platform or proprietary materials.
• Use automated tools to extract content or information except as expressly authorized in writing.

We may monitor use as reasonably necessary for security, compliance, support, and operation; remove content; preserve records; disclose information when legally required; and suspend or terminate access based on reasonable suspicion of prohibited activity.

20. Intellectual Property

The Platform, branding, software, workflows, designs, training materials, text, graphics, videos, templates, processes, trademarks, service marks, and other proprietary materials are owned by or licensed to United Tax Pros or its licensors. Except for the limited right to use the Platform for lawful personal or authorized business purposes, no right, title, license, or ownership interest is transferred to you.

21. Technical Difficulties and Force Majeure

The Platform may be unavailable or delayed because of maintenance, cyber incidents, telecommunications failures, severe weather, hurricanes, natural disasters, fire, epidemic, labor disputes, government action, agency shutdown, power failure, software failure, third-party outage, or other circumstances beyond reasonable control. We are not liable for delay or nonperformance caused by such events, but this does not excuse payment for services already completed.

22. Penalty and Interest Reimbursement – If Separately Offered

A penalty-and-interest reimbursement, accuracy guarantee, or similar benefit applies only if expressly offered in a separate written guarantee for the relevant service and tax year. Any such guarantee is subject to all stated eligibility conditions, exclusions, claim deadlines, documentation requirements, reimbursement limits, and required mitigation.

Unless a current written guarantee states otherwise, no reimbursement is available for taxpayer-provided errors or omissions; unsupported positions; unreported income; late filing or payment; failure to follow instructions; third-party advice; law changes; agency interpretation; forms not supported; imported-data errors; offsets; identity theft; fraud; or events outside our reasonable control.

All outdated references to the 2022 tax year or an April 15, 2023 deadline are removed. Any future guarantee should refer to the applicable filing deadline and tax year stated in the current written offer.

23. Disclaimer of Warranties

EXCEPT FOR EXPRESS WRITTEN WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED, THE PLATFORM AND SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE.’ TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNITED TAX PROS, ITS AFFILIATES, LICENSED LOCATIONS, SERVICE PROVIDERS, AND LICENSORS DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RESULTS.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY DEVICE; THAT ALL ERRORS OR FRAUD WILL BE DETECTED; OR THAT A GOVERNMENT AGENCY, LENDER, BANK, ACCREDITOR, OR OTHER THIRD PARTY WILL ACCEPT, APPROVE, PROCESS, OR ACT BY A PARTICULAR DATE.

Some jurisdictions do not allow particular warranty exclusions, so some exclusions may not apply to you.

24. Not Legal, Investment, or Independent Financial Advice

United Tax Pros does not practice law through the Platform and does not provide legal representation unless a separate written agreement identifies a properly licensed attorney. Tax, accounting, payroll, business, and educational information is not a substitute for legal, investment, insurance, or other professional advice outside the agreed scope. Laws and agency guidance vary and change over time.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF UNITED TAX PROS AND THE APPLICABLE UNITED TAX PROS PARTIES ARISING FROM A PRODUCT OR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO THE PARTY AGAINST WHOM THE CLAIM IS ASSERTED FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE UNITED TAX PROS PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, USE, OPPORTUNITY, OR BUSINESS; TAX LIABILITIES; GOVERNMENT OR LENDER ACTION; OR THIRD-PARTY CLAIMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

These limitations do not apply to liability that cannot lawfully be limited, and some jurisdictions may not allow some limitations.

26. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless United Tax Pros, its affiliates, licensed locations, service providers, licensors, and their respective current and former owners, officers, directors, employees, contractors, agents, successors, and assigns from claims, losses, penalties, liabilities, damages, costs, and reasonable attorneys’ fees arising from your unlawful conduct, breach of these Terms, lack of authority, false or unauthorized information, infringement, or misuse of the Platform. This section does not require indemnification for a protected party’s own conduct where prohibited by law.

27. Informal Dispute Resolution

Before commencing arbitration or litigation, the claimant must mail a written Notice of Dispute to: United Tax Pros – Legal Department, Attention: Notice of Dispute, 1970 E. Osceola Parkway, Suite 142, Kissimmee, Florida 34743. The Notice must identify the claimant, contact information, relevant account or transaction, factual and legal basis, supporting documents, and specific relief requested.

After receipt of a complete Notice, either party may request a telephone or video settlement conference. The parties will participate personally and in good faith. The informal resolution period continues for 60 days after receipt of a complete Notice, or, if a timely conference is requested, until 30 days after the conference. Applicable limitation periods will be tolled during that period to the extent enforceable.

28. Binding Individual Arbitration and Class-Action Waiver

Except for claims eligible for and maintained in small-claims court, and except where prohibited by law, you and the United Tax Pros Parties agree that disputes arising from or relating to the Platform, services, transactions, communications, privacy, these Terms, or the parties’ relationship will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, as modified by this section.

The Federal Arbitration Act governs. Unless the parties agree otherwise, the hearing will occur in the county of your residence or by remote means where permitted. The arbitrator may award individualized relief available in court, but may not preside over a class, collective, representative, private-attorney-general, joint, or consolidated proceeding without all parties’ written consent.

YOU AND THE UNITED TAX PROS PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE-ATTORNEY-GENERAL, JOINT, OR CONSOLIDATED ACTION OR ARBITRATION.

If 25 or more substantially similar claims are submitted by the same or coordinated counsel, the parties agree to staged bellwether proceedings, with up to 10 cases selected by each side per stage, while remaining claims are held in abeyance and limitation periods are tolled to the extent enforceable.

Arbitration fees will be governed by applicable AAA rules. If you demonstrate inability to pay your required consumer share, we will consider advancing or reimbursing fees as required by law or applicable rules. A court, not the arbitrator, will decide issues concerning formation, enforceability, scope, and compliance with pre-arbitration requirements, except where controlling law requires otherwise.

29. Opt-Out of Arbitration

You may opt out of the arbitration agreement by mailing a signed written notice within 30 days after first accepting these Terms. The notice must state that you opt out of arbitration and include your full name, address, email, telephone number, and the date of acceptance. Mail it to the Notice of Dispute address above. Opting out will not affect other provisions or your ability to receive services.

30. Termination

We may suspend or terminate access or services for nonpayment, fraud, security concerns, abusive conduct, legal or professional obligations, violation of these Terms, or discontinuation of a service. Upon termination, you must stop unauthorized use. Provisions concerning payment, confidentiality, intellectual property, disclaimers, liability, indemnification, disputes, records, and other provisions intended by their nature to survive will survive.

31. Governing Law

Except for the arbitration agreement and matters governed by federal law, these Terms are governed by Florida law, without regard to conflict-of-law rules, unless the law of your state requires a different rule that cannot be waived. For disputes not subject to arbitration, the parties consent to a court of competent jurisdiction in Osceola County, Florida, unless applicable law requires another venue.

32. State and Local Consumer Notices

Consumer-rights disclosures required by a jurisdiction are incorporated where applicable. Current government notices should be provided separately or linked from the Platform so they can be updated without rewriting these Terms.

• Chicago: Consumer Bill of Rights Regarding Tax Preparation Services and any required city disclosure form.
• New York State: Consumer Bill of Rights Regarding Tax Preparers.
• New York City: Consumer Bill of Rights Regarding Tax Preparers and any required city disclosures.

If a required state or local disclosure conflicts with these Terms, the mandatory disclosure controls for the affected consumer and service.

33. Changes to These Terms

We may update these Terms by posting or delivering a revised version with a new effective date. Material changes will apply prospectively unless law permits otherwise. A material change to the arbitration agreement will include an opportunity to reject the change as stated in the notice; rejection of a later change does not revoke an arbitration agreement already accepted.

34. Entire Agreement; Severability; No Waiver; Assignment

These Terms and applicable Additional Terms are the entire agreement concerning their subject matter and replace prior versions. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective. Failure to enforce a provision is not a waiver. You may not assign your rights without our written consent. We may assign this agreement in connection with a reorganization, financing, merger, sale, licensing arrangement, or transfer of operations, subject to applicable law.

35. Contact Information

United Tax Pros
Uptown Tax Services LLC, doing business as United Tax Pros
1970 E. Osceola Parkway, Suite 142
Kissimmee, Florida 34743
Website: unitedtaxpros.com

For privacy, legal, accessibility, or account questions, use the contact method published on the Platform or in the applicable service documents.

36. Final Acknowledgment

BY USING THE PLATFORM OR ACCEPTING THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THEM, THAT YOU AGREE TO ELECTRONIC TRANSACTIONS, AND THAT YOU UNDERSTAND THE ARBITRATION AGREEMENT, CLASS-ACTION WAIVER, PRIVACY PROVISIONS, OPTIONAL REFUND-ADVANCE TERMS, DISCLAIMERS, AND LIMITATIONS OF LIABILITY.